About the business
South Burnett Care based in Kingaroy is the South Burnett's premier not-for-profit organisation with over 45 years' experience in delivering aged care, disability care, and community support services. We are looking for a person who can work with our organisational values and has a genuine desire to make a difference in a customer focused model of care with integrity and innovation.
About the role
The SIL Team Leader sits in our NDIS Team and is responsible for providing team leadership and oversight of SIL property operations. Our SIL program provides homes for our residents, and the Team Leader will ensure that residents feel safe, respected, and cared for while maintaining choice and control in their daily lives. This role will support the SIL staff to actively support residents in meaningful daily activities and to adhere to the NDIS Quality and Safeguard framework.
Your duties will include:
- Develop, document, coordinate, implement and review the processes implemented within the houses.
- Liaise with Staff and Clients to ensure the delivery of a quality service through timely and regular communication.
- Ensure enquiries and requests are managed in a timely manner to support information flow across the organisation.
- Ensure the effective and efficient rostering of Staff including managing leave and absences
- Create, lead and participate in the delivery of a quality service to the Residents.
- Display excellent negotiation, problem solving and conflict resolution skills.
- Being a first point of contact for the organisation dealing with telephone, mail, emails, and customer contact in relation to SIL services and operations.
- Facilitate training and development of Staff
Benefits and perks
You'll become part of the South Burnett Care team and benefit from optional salary packaging, meal entertainment cards, and novated leases as well as access to our Employee Assistance Program.
Skills and experience
- Certificate III Individual Support or similar qualification. (Desirable)
- Demonstrated commitment, experience and understanding in working with NDIS clients.
- Experience at a Team Leader level.
- Excellent communication, leadership, negotiation, problem solving and conflict resolution skills.
- High level computer literacy skills.
- An understanding of Workplace Health and Safety practices.
Requirements
- First Aid Certificate and CPR Updates
- Open Driver’s Licence (current)
- Current Vehicle Registration and Compulsory Third Party Insurance
- Current Comprehensive Vehicle Insurance
- NDIS Worker Screening Card
- Positive Working with Children (Blue) Card
- Positive National Police Check
- COVID-19 Immunizations
- Current Influenza Immunization
- Complete Pre-employment Health Declaration outlining any pre-existing conditions (as detailed in section 571 of the Workers Compensation and Rehabilitation Act 2003).
Send a current resume with two referees and a covering letter telling us why you are the person for our team to jobs@sbcare.org.au
Closes: Wednesday 3 May 2024
